Cleaning Manager

Ivory Pines Cleaning was born from a cleaner’s journey. Our mission is to protect the health of cleaners, families, and their pets by using only eco-friendly, non-toxic products — while delivering the kind of detailed, caring service that sets a new standard in our industry.

The Role

The Cleaning Manager leads by example, sets the standard for exceptional cleaning and team leadership, and ensures outstanding client satisfaction through a highly skilled and engaged team. You'll hire, train, and mentor cleaners while building a repeatable training system to ensure consistent excellence across all client homes. Success in this role means aligning team growth, retention, and performance with client satisfaction. This is a hands-on role for someone who thrives on ownership, loves solving problems, and wants to build and grow alongside the company.

What's in it for Me?

Our Promise to You as a Cleaning Manager

• Stability - We provide clear expectations, leadership support, and consistent compensation so you can focus on building and leading a successful team without uncertainty.
• Protecting your health first - We only use eco-friendly, non-toxic cleaning products, ensuring you and your team never have to sacrifice health for performance.
• Raising the standard - You'll be empowered to set, own, and raise the bar for cleaning quality, training and client experience. You won't just follow standards — you'll help define them.
• Career growth - This role is a launching pad. The more you build and succeed, the more opportunities for advancement and leadership you'll earn.

Salary

• Salary and Bonuses
  • You will start with a base salary of $4,000/month.
  • You will earn bonuses based on team performance and retention
  • Tips - 100% yours
• Promotion Fairness in Organization
  • We are an Equal opportunity workspace with fairness & transparency in Promotions across the Organization.
• Pay Transparency
  • Salary paid bi-weekly in calculation of Base + Bonuses

Benefits

• Mileage Reimbursement
• Flexible Time Off Policy
• Paid Company-wide Holidays
• Health, Vision, and Dental Insurance

Work Environment

• You'll operate with a high level of autonomy and ownership. We don't micromanage — we set clear expectations and trust you to lead your team, manage cleaning operations, and deliver results consistently.
• You'll report directly to the owner, who will support you in your role. You'll have clear goals, regular feedback, and the resources needed to improve systems, coach your team, and raise standards over time.

"Tell Us Your Dreams" Program

At Ivory Pines, we believe every team member deserves more than just a job — they deserve the chance to grow and pursue what truly matters to them. That’s why we created our “Tell Us Your Dreams” program, a dedicated space where you can share your goals, whether personal or professional, and know that they will be heard and supported.

Each month, we take time to listen, plan, and work with you on your path forward. Through regular feedback, ongoing training, and continuous opportunities to develop, we make sure you have the tools and encouragement to progress. Your dreams are important to us, and we are committed to helping you achieve them while building a career you can be proud of.

As you continue on this path to help us achieve our mission, we want to ensure we help you achieve your dreams too.

Culture

Our core values are the heart and soul of this incredible company. The right person for this role will appreciate each of these values, personally subscribe to them, and understand why each is critical to having a great Culture.

Unimpeachable Character

Be the type of person others are proud to welcome into their homes and lives. Professional, respectful, empathetic, and positive — someone whose presence builds trust, comfort, and long-lasting relationships.

Standard Setters

Do work so reliable and precise that it becomes the definition of excellence. Through punctuality, attention to detail, and consistency, raise the bar so high that your effort becomes the benchmark everyone else follows.

Extreme Ownership

Take full responsibility for outcomes — no excuses, no blame. See every challenge as yours to solve, embrace feedback as fuel for growth, and hold yourself accountable to delivering results that stand on their own.

What Success Looks Like

Responsibilities

• Build and lead a repeatable internal training program to ensure consistent quality across all client homes.
• Hire, train, coach, and support cleaning staff.
• Review weekly team performance and conduct regular quality inspections.
• Handle re-cleans and coach team members meet and maintain company standards.
• Maintain strong client relationships and proactively resolve service issues.
• Partner with the Office Manager to optimize schedules, job assignments, and daily operations.
• Step in to clean when team members are out to ensure uninterrupted service.
• Align team retention and client satisfaction through coaching, incentives, and clear expectations.
• Perform high-quality, detailed cleaning, modeling Ivory Pines' standards.
• Maintain cleaning supplies and equipment and enforce all safety protocols.

Results

• Client Satisfaction: Clients consistently rate service 4.8+/5 and continue recurring service.
• Team Retention: High-performing team members are engaged, supported, and retained.
• Reliability: Jobs are completed on time, with less than 2% requiring re-clean.
• Consistency: Every clean meets Ivory Pines’ “Standard Setter” benchmark.
• Trust & Professionalism: Zero incidents of client complaints regarding respect, safety, or professionalism.
• Ownership: Issues are resolved proactively and feedback is implemented quickly.
• Growth: Systems and team performance continuously improve under your leadership. 

What We Look For

Must-Haves (Required)

• 3+ years of professional residential cleaning.
• Proven experience managing and leading a service team, ideally in cleaning, hospitality, or similar industries.
• Demonstrated ability to hire, train, and retain strong performers, not just fill roles.
• Comfortable creating systems, improving processes and taking ownership.
• Strong client relationship skills, with the ability to communicate professionally, resolve issues, and build long-term trust.
• Highly organized and dependable, able to manage people, schedules, and priorities simultaneously.
• Ability to reliably commute to jobs in and around Raleigh, NC.
• Physical ability to perform cleaning duties (standing, bending, lifting up to 30 lbs).
• Legal authorization to work in the U.S.
• Willingness to undergo a background check in line with company policy.

Nice-to-Haves (Not Required)

• Familiarity with eco-friendly or non-toxic cleaning products
• Bi-lingual (English & Spanish)